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ticket/migrations/0001_initial.py Normal file
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# Generated by Django 3.2.13 on 2023-01-02 10:55
from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion
import uuid
class Migration(migrations.Migration):
initial = True
dependencies = [
('auth', '0012_alter_user_first_name_max_length'),
('authentication', '0001_initial'),
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
]
operations = [
migrations.CreateModel(
name='Answer',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('state', models.CharField(max_length=100, null=True)),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='Question',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('state', models.CharField(max_length=100, null=True)),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='SupportUnit',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('name', models.CharField(max_length=100, null=True)),
('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='supportunit_createdby', to=settings.AUTH_USER_MODEL)),
('modified_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='supportunit_modifiedby', to=settings.AUTH_USER_MODEL)),
('unit', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='support_unit', to='auth.group')),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='TicketContent',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('title', models.CharField(max_length=200, null=True)),
('content', models.TextField(max_length=2000, null=True)),
('image', models.JSONField(default=dict)),
('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketcontent_createdby', to=settings.AUTH_USER_MODEL)),
('modified_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketcontent_modifiedby', to=settings.AUTH_USER_MODEL)),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='Ticket',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('ticket_id', models.BigIntegerField(default=0)),
('state', models.CharField(max_length=100, null=True)),
('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_createdby', to=settings.AUTH_USER_MODEL)),
('customer', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_customer', to='authentication.systemuserprofile')),
('modified_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_modifiedby', to=settings.AUTH_USER_MODEL)),
('operator', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_operator', to='authentication.systemuserprofile')),
('question', models.ManyToManyField(related_name='ticket_question', to='ticket.Question')),
('respond', models.ManyToManyField(related_name='ticket_respond', to='ticket.Answer')),
('support_unit', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_unit', to='ticket.supportunit')),
],
options={
'abstract': False,
},
),
migrations.AddField(
model_name='question',
name='content',
field=models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='questioner_content', to='ticket.ticketcontent'),
),
migrations.AddField(
model_name='question',
name='created_by',
field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='question_createdby', to=settings.AUTH_USER_MODEL),
),
migrations.AddField(
model_name='question',
name='modified_by',
field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='question_modifiedby', to=settings.AUTH_USER_MODEL),
),
migrations.AddField(
model_name='question',
name='questioner',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='questioner', to='authentication.systemuserprofile'),
),
migrations.AddField(
model_name='answer',
name='content',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='answer_content', to='ticket.ticketcontent'),
),
migrations.AddField(
model_name='answer',
name='created_by',
field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='answer_createdby', to=settings.AUTH_USER_MODEL),
),
migrations.AddField(
model_name='answer',
name='modified_by',
field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='answer_modifiedby', to=settings.AUTH_USER_MODEL),
),
migrations.AddField(
model_name='answer',
name='question',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='answer_question', to='ticket.question'),
),
migrations.AddField(
model_name='answer',
name='responder',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='answer', to='authentication.systemuserprofile'),
),
]

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ticket/migrations/0002_messagesupport_ticketsupport.py Normal file
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# Generated by Django 3.2.13 on 2024-06-20 15:08
from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion
import uuid
class Migration(migrations.Migration):
dependencies = [
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
('authentication', '0035_auto_20240620_1508'),
('ticket', '0001_initial'),
]
operations = [
migrations.CreateModel(
name='TicketSupport',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, null=True, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('title', models.CharField(max_length=100, null=True)),
('ticket_id', models.BigIntegerField(default=1)),
('status', models.CharField(default='open', max_length=100)),
('type', models.CharField(max_length=100, null=True)),
('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketsupport_createdby', to=settings.AUTH_USER_MODEL)),
('modified_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketsupport_modifiedby', to=settings.AUTH_USER_MODEL)),
('user', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_support', to='authentication.systemuserprofile')),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='MessageSupport',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('message', models.TextField()),
('created_at', models.DateTimeField(auto_now_add=True)),
('sender', models.CharField(default='user', max_length=50)),
('user_location', models.CharField(max_length=250, null=True)),
('picture', models.CharField(max_length=250, null=True)),
('created_by', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='authentication.systemuserprofile')),
('parent', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='replies', to='ticket.messagesupport')),
('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='ticket.ticketsupport')),
],
),
]

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ticket/migrations/0003_auto_20241228_1054.py Normal file
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# Generated by Django 3.2.13 on 2024-12-28 10:54
from django.db import migrations, models
import uuid
class Migration(migrations.Migration):
dependencies = [
('ticket', '0002_messagesupport_ticketsupport'),
]
operations = [
migrations.RemoveField(
model_name='ticketsupport',
name='created_by',
),
migrations.RemoveField(
model_name='ticketsupport',
name='modified_by',
),
migrations.RemoveField(
model_name='ticketsupport',
name='user',
),
migrations.AlterField(
model_name='answer',
name='key',
field=models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
migrations.AlterField(
model_name='question',
name='key',
field=models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
migrations.AlterField(
model_name='supportunit',
name='key',
field=models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
migrations.AlterField(
model_name='ticket',
name='key',
field=models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
migrations.AlterField(
model_name='ticketcontent',
name='key',
field=models.UUIDField(default=uuid.uuid4, editable=False, unique=True),
),
migrations.DeleteModel(
name='MessageSupport',
),
migrations.DeleteModel(
name='TicketSupport',
),
]

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# Generated by Django 3.2.13 on 2024-12-28 11:00
from django.conf import settings
from django.db import migrations, models
import django.db.models.deletion
import uuid
class Migration(migrations.Migration):
dependencies = [
('auth', '0012_alter_user_first_name_max_length'),
migrations.swappable_dependency(settings.AUTH_USER_MODEL),
('authentication', '0042_auto_20241228_1100'),
('ticket', '0003_auto_20241228_1054'),
]
operations = [
migrations.CreateModel(
name='TicketSupport',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('key', models.UUIDField(default=uuid.uuid4, editable=False, unique=True)),
('create_date', models.DateTimeField(auto_now_add=True)),
('modify_date', models.DateTimeField(auto_now=True)),
('trash', models.BooleanField(default=False)),
('title', models.CharField(max_length=100, null=True)),
('ticket_id', models.IntegerField(null=True, unique=True)),
('status', models.CharField(default='open', max_length=100)),
('last_message', models.CharField(max_length=100, null=True)),
('type_ticket', models.CharField(default='single', max_length=100)),
('read_only', models.BooleanField(default=True)),
('role', models.CharField(max_length=100, null=True)),
('created_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketsupport_createdby', to=settings.AUTH_USER_MODEL)),
('modified_by', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticketsupport_modifiedby', to=settings.AUTH_USER_MODEL)),
('parent', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, to='ticket.ticketsupport')),
('to_role', models.ManyToManyField(related_name='to_role_ticket', to='auth.Group')),
('to_user', models.ManyToManyField(related_name='to_user_ticket', to='authentication.SystemUserProfile')),
('user', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='ticket_support', to='authentication.systemuserprofile')),
],
options={
'abstract': False,
},
),
migrations.CreateModel(
name='TicketPermission',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('role', models.CharField(max_length=200, null=True)),
('roles', models.ManyToManyField(related_name='to_role', to='auth.Group')),
],
),
migrations.CreateModel(
name='MessageSupport',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('message', models.TextField()),
('created_at', models.DateTimeField(auto_now_add=True)),
('sender', models.CharField(default='user', max_length=50)),
('picture', models.CharField(max_length=250, null=True)),
('send_message', models.BooleanField(default=False)),
('last_seen', models.DateTimeField(null=True)),
('created_by', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, to='authentication.systemuserprofile')),
('parent', models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, related_name='replies', to='ticket.messagesupport')),
('ticket', models.ForeignKey(null=True, on_delete=django.db.models.deletion.CASCADE, related_name='messages', to='ticket.ticketsupport')),
],
),
]

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# Generated by Django 3.2.13 on 2024-12-30 11:42
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
('ticket', '0004_messagesupport_ticketpermission_ticketsupport'),
]
operations = [
migrations.AddField(
model_name='messagesupport',
name='file',
field=models.TextField(null=True),
),
]

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ticket/migrations/0006_auto_20250118_1748.py Normal file
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# Generated by Django 3.2.13 on 2025-01-18 17:48
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
('authentication', '0044_auto_20250118_1748'),
('ticket', '0005_messagesupport_file'),
]
operations = [
migrations.AddField(
model_name='messagesupport',
name='read_by',
field=models.ManyToManyField(blank=True, related_name='read_messages', to='authentication.SystemUserProfile'),
),
migrations.AddField(
model_name='ticketsupport',
name='unread_message',
field=models.BooleanField(default=False),
),
]

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ticket/migrations/0007_auto_20250201_1223.py Normal file
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# Generated by Django 3.2.13 on 2025-02-01 12:23
from django.db import migrations, models
import django.db.models.deletion
class Migration(migrations.Migration):
dependencies = [
('authentication', '0046_auto_20250201_1223'),
('ticket', '0006_auto_20250118_1748'),
]
operations = [
migrations.AddField(
model_name='ticketsupport',
name='is_referred',
field=models.BooleanField(default=False),
),
migrations.AddField(
model_name='ticketsupport',
name='referred_by',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='referred_by_me', to='authentication.systemuserprofile'),
),
migrations.AddField(
model_name='ticketsupport',
name='referred_to',
field=models.ManyToManyField(related_name='referred_tickets', to='authentication.SystemUserProfile'),
),
migrations.AlterField(
model_name='ticketsupport',
name='user',
field=models.ForeignKey(null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='ticket_support', to='authentication.systemuserprofile'),
),
]

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# Generated by Django 3.2.13 on 2025-05-25 10:07
from django.db import migrations, models
class Migration(migrations.Migration):
dependencies = [
('ticket', '0007_auto_20250201_1223'),
]
operations = [
migrations.CreateModel(
name='TicketClosePermission',
fields=[
('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
('active', models.BooleanField(default=False)),
('day', models.SmallIntegerField(default=1)),
],
),
migrations.AddField(
model_name='ticketsupport',
name='referred_date',
field=models.DateTimeField(auto_now=True, null=True),
),
]

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ticket/migrations/__init__.py Normal file
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